Frequently Asked Questions

About Us

Why choose SurnerDiscountOil.com?

SurnerDiscountOil.com is a discount oil delivery service provided by Surner Heating Co., Inc. Proud to serve Western Massachusetts, we offer fast, reliable fuel delivery to homes in Hampshire and Franklin Counties. Our website allows you to order your fuel online with ease.

What sets SurnerDiscountOil.com apart?

Established by Surner Heating Co., Inc., we're a local name you can trust. We are fully licensed and insured for your fuel delivery needs, and we follow important safety measures to keep your home and equipment protected.

What's behind the company's low pricing?

As an online fuel ordering business with little phone and in-office communication from our customers, we are able to keep operational costs low. The overhead savings allow us to pass the savings on to our customers.

Which towns and cities do you deliver to?

Visit our website's delivery area page for a list of the towns and cities we currently serve.

Delivery Policies

What is your minimum delivery?

Our minimum delivery is 125 gallons. If you take less than the minimum your short delivery fee could be up to $45.00. The optimum time to order is when your tank is at 3/8 full. You can order a fill at that point and feel comfortable that you will get to the minimum delivery.

Which days do you deliver fuel?

We offer oil delivery Monday through Friday (excluding holidays) during normal business hours. If you have a heating emergency, please call Surner Heating Co., Inc. at (413) 253-5999.

What if I am not home during delivery?

State law now requires a sleeved oil line. If you are a new customer or we do not have a record of your compliance with this law, we will need to inspect the oil line. This is a FREE courtesy inspection. Once we have established your compliance, we can conveniently and safely deliver your fuel while you are at work or otherwise out of the house. If you have any questions about tank accessibility or getting proper delivery, please contact us and we'll be happy to help.

Ordering & Payment

What are my fuel payment options?

Payment is made at the time you order. We accept credit/debit card payment only (MasterCard, Visa, or Discover). If you have questions about your past or future payments, please contact us.