Tank and Equipment
Ordering and Delivery
Please see the FAQ page for more information on delivery terms and conditions.
If you need to cancel an order, you must contact a SurnerDiscountOil.com customer service representative. We are unable to cancel orders that are within 24 hours of the delivery period, unless for reasons of safety. Any canceled orders, including unwanted multiple orders or withdrawn orders, will be assessed a mandatory 5% processing fee. If our driver arrives at your home and is unable to make the delivery because you did not cancel in time, or conditions exist that prevented the driver from reaching the fill pipes such as weather, unsafe or inaccessible driveways, inability to locate fill pipes, or safety considerations, you will be charged $25.00.
SurnerDiscountOil.com shall not be held liable for any delay in or failure of performance due to causes beyond reasonable control, including but not limited to: unavailability of fuel supply, labor shortages or strikes, embargoes, riots, war, terrorism, accidents, disorders, acts of God, government orders or any unforeseen change in circumstances.
This section informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the SurnerDiscountOil.com website. We use your Personal Information only for providing and improving the website.
By using the website, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our website, we may ask you to provide us with certain personally identifiable information ("Personal Information") that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, phone number, email address, etc. SurnerDiscountOil.com is the sole owner of the information collected on the website. We will not share your Personal Information with a third party unless deemed necessary to fulfill your request, and we will not sell or rent your Personal Information to anyone, or disclose any non-public Personal Information about you to anyone, except as required under law.
Protecting Your Information
SurnerDiscountOil.com takes reasonable steps to protect all Personal Information, including sensitive information (e.g., credit card data) provided through our website. Sensitive information provided through our website is encrypted and transmitted securely, although no data transmission can be guaranteed to be 100% secure. We also safeguard your privacy offline; we educate our employees about the importance of confidentiality and customer privacy, and we maintain procedural safeguards to protect your personal information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect non-personally identifiable information that will help us to improve your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, it may limit your ability to use certain portions of our website.
SurnerDiscountOil.com includes links to external websites. We are not in control of or responsible for the content on external websites, and we will not be held liable for any issues that may arise as a result of using these external sites.
In order to place an order through our website, you must provide contact information (e.g., your name, email address, phone number, and delivery address) and financial information via our online form. This information will be collected and used in the manner as described in the "Information Collection and Usage" section.